ShiftWise offers a multitude of services within its vendor management system to streamline your day to day staffing operations. One area that is often overlooked is the Tier Structure feature. The Tier Structure allows a hospital to directly pinpoint how the order is broadcasted out to the agencies in ShiftWise. When an order is created, the order can be sent to all agencies or it can be dispersed to certain agencies over different periods of time. For example, if you have a top performing agency, your hospital can elect to set up Tiering to send the order to the top performing agency first and then delay the sending of the order to the remaining agency.
There are a number of ways to review your current vendor pool to identify Top Tier Staffing Vendors.
Here are a few items to take into consideration:
Response Time: Agencies that are quick to jump on your needs when they are placed in ShiftWise. When you have agencies associated to your organization, but they have not matched a staff in over a year, they may not be the best fit to have in your Top Tier.
Quality: The agencies are matching staff that meet the assignments requirements.
For example, matching a staff that truly has 3 years of clinical experience as opposed to a new graduate staff starting out in the industry.
Credentialing: Agencies that excel in ensuring that their staff are fully credentialed before they start working the assignment.
Having an agency that not only supplies qualified staff, but also understands the specific requirements to your facility needs could be a true asset in this fast pace market of healthcare staffing.
Bill Rate: When agencies offer a slightly more competitive bill rate to staff the need.
Some agencies will enter into a contractual agreement with the healthcare system to deliver qualified staff at a slight discount in order to receive first access to the orders in ShiftWise.
Customer Service: This can be a quality that is often overlooked. However an agency that delivers excellent customer service during the great times, but also during the difficult times, can be a true asset your organization.
If you are considering a Tier Structure at your organization, please reach out to your ShiftWise Account Manager. They will be able to deliver real time metrics to help you make an educated decision on which agencies to place in your Top Tier.
